Flower Delivery Information
We make every effort to ensure that your order is delivered as quickly as possible and to your specifications. Please be sure to enter any specific requests and any delivery information we may need in the "Delivery Notes" field during checkout. We will do our best to honor your requests but can not guarantee them. For more detailed information than what is listed below, please contact us at 1-866-273-6358
Delivery Areas and Delivery Charges
Local Delivery—Flowers by Shirley provides daily flower delivery Monday - Saturday (and some Sundays) to all of the following locations:
Delivery charges to these areas vary by Zip Code and distance from our shop. Delivery charges are calculated by our shopping cart during checkout based on the destination Zip Code.
Nationwide Delivery—Is available throughout the United States and Canada and your gift will be delivered by one of our affiliate FTD florists. A service fee is applied to all orders going outside our delivery area and within North America.
International Flower Delivery—is available to over 140 countries outside North America. An International service fee is applied to any international order and we request you place these orders by telephone or in person at our shop. The products we offer on this website are only available for delivery in the US and Canada.
Same Day Delivery—All of our floral products can be delivered the same day if the order is placed before 1pm in the recipient's time zone, Monday through Friday or before 11am on Saturdays. Orders received after those times will be delivered the following day business day. Fruit, gourmet baskets and tropical floral designs often require 24 hours notice for delivery.
Sunday and Holiday Delivery—While Flowers by Shirley is closed on most Holidays, delivery is possible in many areas across the nation but we cannot guarantee this on every order. Many flower shops close on Sundays and Holidays. While we will make every effort to accommodate your requests, if service is unavailable, items purchased will typically be delivered either Saturday or one day before or after the Holiday. For orders made on the Sunday or holidays, the product will be delivered the next business day. Please contact us for more specific information about the availability of Sunday or holiday delivery in your area.
Specific Time Requests—Unfortunately, we are unable to accept specific time requests such as, "Deliver at 1pm.” However, if we receive your order 24 hours in advance, you may request a delivery to occur in the morning, afternoon or generally within a two hour time frame such as between 1pm and 3pm. For same day delivery, orders must be placed by 1pm in the recipient's time zone to request delivery the same day, recipient's time zone. To make these delivery requests, please be sure to enter it in the Delivery Instructions field during checkout. We will do our best to meet your expectations.
During peak periods and floral holidays such as Mother's Day, Valentine's Day, Thanksgiving, or Christmas, we are unable to accept any specific time requests other than for a morning or afternoon delivery. We also request that you place your order a minimum of two days before the actual delivery date so that we can organize the delivery accordingly.
Delivery to Apartments—It is our policy to contact recipients who live in apartment buildings, condominiums or gated communities to establish what time they will be home to receive the delivery and what is needed to enter the building or area. This is a necessary step taken to ensure a successful delivery on the date requested. The only exceptions are for buildings with a concierge, reception desk or town homes where the gift can be left with a neighbor or on the doorstep.
Delivery to Hospitals— Flowers by Shirley and the florists that belong to our FTD network are very experienced in making deliveries to hospitals and nursing homes. When placing your order, please be sure to include all information that you may have about the recipient, the hospital name, phone number and room number.
All deliveries to hospitals, including those going to ICU and CCU units will be delivered in accordance with the procedures of the designated facility and please keep in mind that many hospitals will not allow for personal delivery to a patient's room. In these situations, the delivery will be made to the reception desk or nursing station.
Recipient Not Home—If you have included special instructions for delivery, please take into account what you would like to happen if the intended recipient is not home when the gift is being delivered. In most cases, if the recipient is not at home the local florist will:
- Call the recipient to schedule an appropriate delivery time
- Leave a note on their door asking them to contact the florist concerning the delivery
- Leave the arrangement in a secured and covered area near the front door, like a porch, garage or other accessible entrance
- Leave the gift with a neighbor and leave a note for the recipient advising this action
Substitutions—There will be times when flowers or containers ordered will not be available for our use. During these times, we will make every effort to substitute an appropriate replacement that meets the same levels of quality and value as the original, as well as maintaining the standards of style, theme, and color schemes as the original order. We will only substitute items of equal or greater value as the original. For more detailed information, please refer to our Substitution Policy.
Extreme Weather and Inaccessible Locations—There will be times when delivery dates and times will not be met due to circumstances beyond our control. Sometimes, extreme weather may make it impossible for your gift to be delivered as you wished. If your gift cannot be delivered due to weather conditions, inaccessibility to the delivery site, special order considerations and delays, or for any other reason, we will make every attempt to contact the sender and/or the recipient concerning the delay.
Unless you tell us otherwise, in all situations where we are unable to deliver your gift on time, in the method you specified, we will reschedule delivery for the next available delivery date and time. We will also include a personal apology note with your order explaining what caused the delivery to be delayed.
For more detailed information than what is listed above, please contact us at 1-866-273-6358