Delivery & Substitution Policies

IMPORTANT NOTICE:
Sunday and Holiday deliveries are not guaranteed in all locations.
Order received with a Sunday or Holiday delivery date may be delivered
one day before or after your requested delivery date.

Please use the following delivery schedule as a guideline when ordering.

Delivery schedule for U.S. and Canadian recipients (normal non-holiday)

In most cases, orders placed Mon-Sat before 1 P.M. in the recipient's time zone can be delivered the same-day.
Orders received after 1 P.M. may be delivered the following day.

Order received after 1:00 P.M. (recipient time) on Saturday or requesting Sunday or Holiday delivery may be delivered the following Monday (depending on the local florist's business hours and delivery schedule).

We will do our best to accommodate deliveries at specific times of day between the hours of 9 A.M. – 5 P.M. if noted on your order, but we cannot guarantee all shops will be able to honor your request.

Delivery of orders to Rural Routes and Post Office Boxes must include the recipient's telephone number.
Recipients will be called prior to delivery for specific delivery instructions. 

Cemetery deliveries cannot be guaranteed and may require additional delivery fees.

Substitution Policy

It is extremely important to note that floral arrangements are hand made using one of nature's wonderful gifts.
Size, quantity of flowers and color variations may vary from the images on our site. Seasonal and regional conditions affect availability. 

Occasionally, substitutions of flowers, plant material, fresh fruit/gourmet products and the containers pictured may be necessary. To insure timely delivery, all orders includes our automatic 2nd Choice policy.

Our 2nd Choice policy allows us to make substitutions of various products on your behalf following strict guidelines to maintain the same "look and feel" of the item you have selected.

How do we maintain the same, "look and feel"?

In single-flower arrangements, such as a dozen roses, we will make every attempt to match the flower choice you have selected, but may need to substitute with another color. For example, if you selected 12 Yellow Roses, and Yellow are not available on the day you requested delivery, another color rose will be delivered.

In mixed floral arrangements, substitutions of flowers types may be required to maintain the same look and feel. For example, if you order a "Spring arrangement" which includes Iris, and the Iris is not available on the day you request delivery, another flower of equal or greater value will be used in the same color theme as the whole arrangement.

In single plant and planter gardens, we will substitute with a plant or plants of equal or greater value. Green plants will be substituted with other green plants and blooming plants will be substituted with other blooming plant material. Color of blooming plants may vary. 

In fruit and gourmet baskets, similar seasonal fruit will be substituted. Gourmet product will be substituted with equal or greater value.    

Please note, photographic props such as balloons, cakes, flower stands, etc. do not come with your purchase unless it is itemized in the description, such as: Arrangement with balloons.

Holidays include: